Last updated: July 17, 2026

We want you to enjoy your Audday purchase. This policy explains when a return, exchange, replacement, or refund may be available. It does not limit any mandatory consumer rights that apply to your purchase.

1. Return window and condition

Unless an exception below applies, contact us within 30 days of delivery to request a return. Items must be unworn, undamaged, in original condition, and returned with original packaging and order details. Do not send an item back before receiving return instructions.

2. Custom and non-returnable items

Custom, personalized, made-to-order, or engraved bracelets, gift cards, and sale or clearance items are generally non-returnable unless defective, damaged, or otherwise covered by applicable law. Natural variations in stones and beads are not defects when consistent with the product description.

3. Damaged, defective, or incorrect items

Contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label. We may offer a replacement, repair, or refund after review. Do not discard the item or packaging until we advise you.

4. Return process and shipping costs

Approved returns must be shipped using the instructions we provide. Unless the item is defective, damaged, or incorrect, return shipping is the customer’s responsibility and original shipping charges may be non-refundable. We are not responsible for untracked returns that do not reach us.

5. Refunds and exchanges

After receiving and inspecting an approved return, we will notify you of the outcome. An approved refund is sent to the original payment method; your bank or payment provider may require additional processing time. Exchanges are subject to availability. If a replacement is unavailable, we may issue a refund.

6. Contact

Start a request by emailing audday_us@outlook.com with your order number, the reason for the request, and relevant photos.